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I made this mistake on a brand new flat stove; cleaning up the mess was bad enough, but I'm still hearing it from my wife. This was an ideal upgrade from a machine I'd had for years. This is user error-the product is fine. Lesson learned. It is simple to use, easy to clean, and looks nice. Be sure to screw the top and bottom together straight and securely.
The pot is beautiful, too. A freak accident blew a hole in the bottom of my brand new pot on its second use.
So, I contacted Bialetti with my story of bad timing (new pot/blown electric coil), and they responded immediately. I looked on the internet to see if I could purchase a new bottom, but found nothing.
I've only used this maker a couple times - and the coffee has been great. (I'm sure the customer service of Amazon.com is great, too, but I've never needed to use it).
I now can use my pot again, and am a Bialetti customer for life. I'm very glad I made this purchase.
What I want to rave about is the customer service of Bialetti.
I`m in heaven with this thing. Both of my daughters now want them, claiming the espresso is as good as that in the coffee shops. After struggling with the decision to purchase an expensive automatic espresso machine, I started investigating stove top models.and I am so glad I did. This little pot makes excellent espresso.
It is almost like a novelty gift because most people here have not seen such a small coffee maker that comes apart. She loves it. One I bought for a Mother on Mother's day.
I use it to make regular coffee for myself and my husband. This is my third Bialetti Stovetop Perc. This little coffee maker is perfect for two people.
and I love all of them. I know it is for making expresso, but since I am not a fan of Expresso, I use it for regular coffee and it is great. The coffee is the best coffee I have ever had.
The beans never burn and the taste is fresh and clean, never bitter.
Other then thatit makes great tasting coffee. It states it makes6 espresso cups, but I found it only make 5. I actually purchased a largerbialetti for when we have company. Great little pot. Really easy to use.
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